Refund Policy

Effective October 29, 2026

Apex Ops is a brand of Ramar Media LLC, a Wyoming limited liability company ("Apex Ops", "we", "us"). This policy explains when you can get a refund for The Freelance Ops Kit.

Digital products are delivered instantly

The kit is a digital download. When you complete your purchase, you ask for immediate access to the files and receive a download link on screen and by email. Because the files cannot be returned once delivered, we do not offer refunds if you change your mind, buy the wrong license, or decide the kit is not for you.

When we fix it or refund you

• Damaged files. If a file is corrupted or will not open in Google Docs, Google Sheets, Word, Excel or a PDF reader, we send you a working copy. If we cannot fix it, we refund your purchase.
• Duplicate charges. If you were charged twice for the same order, we refund the duplicate payment.
• Download not received. If your download link did not arrive or does not work, we send you a new one. If we cannot get the files to you, we refund your purchase.

Please contact us within 30 days of your purchase. Refunds are returned to your original payment method through our payment processor. Your bank may take 5 to 10 business days to show the refund.

Upgrades

If you bought the Freelancer License and need the Agency License, you can upgrade by paying the difference. Write to us and we will send you a link.

Your statutory rights

Nothing in this policy limits any right you have under the consumer law of your country. If you are a consumer in the European Union or the United Kingdom, you agree at checkout that the download starts immediately and you acknowledge that you lose your right to cancel once the download has begun.

How to ask

Write to support@apexopskit.com with your order email, the order number from your receipt and a short description of the problem. We reply within 2 business days.